Privacy Policy

1. Overview

This Privacy Policy explains how StreamNap (“StreamNap”, “we”, “us”) collects, uses, and protects information when you use our website and mobile application (the “Service”).

2. Information We Collect

• Account Information: first name, last name, email address, and authentication credentials (for example, a password if applicable).
• Listening Activity and In-App Interactions: information about the music you play, skip, like, add to playlists, and other actions used to personalize your streaming experience.
• Technical Data: IP address, device/browser information, and standard log data generated when you access the Service.
• Usage Data: pages/screens viewed and actions taken within the Service to help operate, maintain, and improve functionality.

3. How We Use Information

• Provide the Service: create and maintain your account, authenticate access, and deliver streaming content.
• Personalize your music experience: use listening activity and in-app interactions to generate personalized streams, recommendations, and playlists.
• Security and fraud prevention: protect accounts, detect abuse, and maintain Service integrity.
• Service communications: send service-related notices such as verification, security alerts, and important updates.
• Improve the Service: troubleshoot, monitor performance, and improve reliability and user experience.

4. Advertising

StreamNap may display advertisements. Advertising may be provided by third-party partners and can involve the use of standard advertising technologies. StreamNap does not require you to provide address fields (such as country, state, or postal/ZIP code) for advertising. If you would like more detail on ad-related data use, please see the sections below on cookies/technologies and third parties.

5. Cookies, Similar Technologies, and Tracking

We may use cookies and similar technologies to support authentication, maintain preferences, help protect the Service, and support advertising. You can manage cookies through your device or browser settings where applicable.

6. Data Sharing

We may share information in the following cases:

• Service providers: hosting, infrastructure, email delivery, security, and other vendors who process data on our behalf under contractual obligations.
• Advertising partners: ad providers may collect or receive certain identifiers or usage information as part of ad delivery and measurement, subject to their own policies and settings.
• Legal and safety reasons: to comply with legal obligations, enforce our terms, or protect the rights, safety, and security of users and the Service.

We do not sell personal information.

7. Data Security

We employ technical and organizational measures designed to protect information. No method of transmission or storage is 100% secure; please protect your account credentials and notify us of any unauthorized use.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your information. You may also have choices regarding certain data uses, including advertising settings where applicable. Contact us to exercise these rights.

9. International Transfers

Your information may be processed in countries other than your own. Where required, we take steps designed to provide appropriate safeguards.

10. Data Retention

We retain information as long as reasonably necessary for the purposes described in this policy, including providing the Service, complying with legal obligations, resolving disputes, and enforcing agreements. Accounts that remain inactive (no login activity) for 3 months (90 days) may be deleted along with associated account information, subject to legal or compliance retention requirements.

11. Changes

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice within the Service or by other means as required by law. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact

Questions about this policy? Contact support@streamnap.com.